Return & Refund Policy
At Kadrina, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.
Return Eligibility
To be eligible for a return or refund, the following requirements must be met:
- The item must be unused, unopened, and in its original condition
- All original packaging, accessories, and labels must be included
- Proof of purchase is required
- The return request must be submitted within 30 days of delivery
⚠️ Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos.
Once verified, we will offer:
- A replacement, or
- A full or partial refund (depending on the situation)
at no extra cost to you.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-refundable:
- Used, opened, or activated devices
- Items with physical damage caused by misuse
- Customized or personalized products
- Clearance or final-sale items
- Consumable or disposable products
Return Process
To initiate a return:
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Contact our support team with your order number and reason for return
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Our team will review and approve your request
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Once approved, return instructions will be provided
Customers are responsible for return shipping costs unless the return is due to our error.
Exchanges
If you wish to exchange an item, please return the original product first. Once your refund is processed, you may place a new order.
Refunds
After we receive and inspect the returned item, approved refunds will be issued to the original payment method within 7–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Order Cancellation
Orders may only be canceled within 12 hours of placement. Once processing or shipping has begun, cancellation is no longer possible.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team through our website.
